Approval by MORA 

The packages and facilities outlined in this agreement are subject to approval by the Ministry of Religious Affairs (MORA).

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Compliance with Laws and Regulations

All pilgrims must strictly adhere to the laws and regulations of the Kingdom of Saudi Arabia (KSA) during their stay. Violations can result in disqualification for future visits to KSA and legal action by Saudi authorities.

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Mashair Facilities During Hajj & Camp Location

• Facilities provided during the Hajj days (8th to 13th Zill Hajja) are subject to the services and arrangements made by the appointed Moalam.

• Location of Camp Will be allocated by Saudi Govt and is Subject to availability and shall be acceptable to Pilgrim

• Maktab category is subject to availability, if  any change in maktab category, difference amount is adjustable.

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Movement to Jamarat

Pilgrims are required to travel to Jamarat in groups, adhering to specified timings for Rammi as per Saudi instructions.

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Payment Procedure For Hajjaj From Pakistan

The package price is calculated in Saudi Riyal but payments deposited from within Pakistan will be accepted in Pakistani Rupee, with conversion rates based on the Bank TT rate on the date of transfer to Saudi. Payments must be made by Cross Cheque/Bank Draft/Pay Order in the name of "ARQEM LAHORE (PVT) LTD." A 50% payment is due at booking, with the balance at the time of Hajj application submission.

Payment Procedure For Over Seas Pakistani “Sponsorship Scheme”

Hujjaj Booked under the Sponsorship Scheme, US Dollar rate mentioned on Hajj Package will apply. Pilgrim Will Deposit payment in Provided USD Bank Account

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Hotel Stay Duration

• Subject to flight availability, with no refunds in such cases.he number of days in hotels in Makkah or Madinah may be Changed T

• Subject to Islamic/Gregorian calendar, with no refunds in such cases

 

Date Changes

All dates are subject to change due to Islamic/Gregorian calendar changes, force majeure events, or changes in law or airline schedules.

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Passport Submission

Failure to submit the passport on the given date absolves the Provider of responsibility for any visa-related issues.

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Visa Responsibility

The Provider is not responsible for delays or non-issuance of the Hajj visa by the consulate.

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Visa Status and Charges

In case of "Sent to Embassy" status, a charge of PKR 30,000 will be incurred for passport handling.

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Additional Taxes

The package includes 15% VAT & 5% Municipal (Saudi Tax). Any additional taxes will be payable by the Pilgrim.

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Additional Authority Charges

Additional charges if imposed by authorities will be payable by the Pilgrim.

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Airfare

Actual market airfare will be charged as per the current system/market rate.

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Luggage Policy

Luggage/baggage policy is as per the airline's policy, with excess luggage at the Pilgrim's risk and cost.
 

Hotel Star Category Specifications

• Hotel Category Mentioned is per Saudi Standard

• Hotel Room Specifications rooms are Double/Twin bed. Triple and Quad bed arrangements are specified. 18.

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Mandatory Training and Presentation

Attendance at Hajj Training Sessions and presentations is mandatory.

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Cancellation and Substitution

Packages are non-cancelable after Hajj application submission, with substitution as per government policy.

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Visa Issuance and Refunds

No refunds after the issuance of Hajj visa or rejection of substitution.

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Travel and Health Insurance

Pilgrims are responsible for their own travel and health insurance.

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Accommodation and Transportation

Provider arranges accommodation and transportation as per package details.

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Itinerary Changes

Provider reserves the right to make itinerary changes due to unforeseen circumstances.

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Personal Conduct

Pilgrims must respect cultural, religious, and legal norms of the host

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Representation and Signing on Behalf of Family/Companions

The signatory of this agreement (the "Pilgrim") hereby represents and warrants that they are legally authorized to enter into this Agreement on behalf of their family members or companions (the “Companions”) who will be participating in the Hajj pilgrimage under this package. The Pilgrim accepts responsibility for ensuring that all Companions are made aware of, and agree to, the terms and conditions of this Agreement. The Pilgrim also agrees to be responsible for the Companions' adherence to the Agreement's stipulations throughout the duration of the pilgrimage.